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Line Rental
We can also take your line rental. In that case of course all the
calls come with it automatically. Nothing changes operationally. BT
Wholesale continues to provide and maintain the line. We simply
replace BT Retail for customer billing.
The great advantage is that you can now have one bill for all
your land-line telephony, and a full itemisation of
service charge elements which BT does not give you. Other
advantages include payments monthly in advance, rather than
quarterly, and a single point for faults. We can also give you a
token saving on line rental charges for business lines, but if cost
saving is your main focus you are probably missing the point ! This
is not really about savings. It's about administrative
convenience and full disclosure, and is proving very popular
with our customers for those reasons alone. For instance customers
continue to transfer residential lines to us despite that fact that
we cannot (at present) offer any savings on such lines. In time we
will.
If your line is a new one, installed by BT within the last 12
months, BT charge a penalty if you transfer to us. Most customers
allow the 12 month period to expire before transferring the line to
us. Line rental transfer is not yet available for Featureline
accounts.
Line Rental Services
When your lines are transferred to us, this is invariably done
on a like-for-like basis. That means all the services you have in
place before the transfer to us, come across essentially
unaltered.
We have, however, experienced cases where some services have
required re-initialisation, and for remote services, the PIN is
often in the process of transfer reset to 5555 default. To assist
in such post-transfer adjustments, we have prepared a list of
common services, and the instructions for their use:
Call Diversion
Call Diversion enables the customer to divert incoming calls to
another number - anywhere in the UK, most overseas destinations or
a mobile phone. The choices are:
divert all calls, press * 21 * DivertNumber #
divert on no reply, press * 61 * DivertNumber #
or divert when line is busy, press * 67 * DivertNumber #
A message is given to the caller when diverting on no reply, in
case the divert to number returns an engaged tone. Up to 8 calls
can be diverted simultaneously.
To remove a divert, press # 21 #, or # 61 #, or # 67 # as
appropriate
To check a divert, press * # 21 #, or * # 61 # or * # 67 #
as appropriate.
For multi-line installations (that is several analogue lines on
the same number), the call divert can only be set on Line 1. You
may need to test several lines before you locate Line 1.
Any divert in operation at the time the line is transferred to
us, will be wiped and will have to be reset.
Smart Divert
As above, but with remote access. Transfer of this service over to
us is usually done without resetting your PIN, but in some cases it
can be reset to default 5555 of 1234. Your local access number
should not change.
To instruct a divert from a remote location,
Dial your local access number
Dial * XX * PIN * YourTelephoneNumber * DivertedTelephoneNumber
#
where XX is 44 for unconditional divert, 64 for divert on no
response (15 seconds), or 65 for divert on busy.
To cancel a divert from a remote location,
Dial your local access number
Dial # XX * PIN * YourTelephoneNumber #
where XX is the particular divert service listed above that you
wish to cancel.
Any divert in operation at the time the line is transferred to
us, will be wiped and will have to be reset.
Call Minder (or Answer 1571)
BT's network-based messaging service. Customers can customise the
service including the recording of their own greeting message.
From your phone: Dial 1 5 7 1, Call Minder will tell you how
many messages you have. Press 1 to listen to your messages
Press 2 to personalise your message, change the PIN pin or set
the number of rings before answer.
When collecting your messages from a different location, dial
your own phone number, on hearing Call Minder, press * * , and then
enter your PIN when prompted.
Upon transfer of the line to us the Call Minder facility may be
reset and the PIN wiped, preventing remote access. You will need to
dial 1 5 7 1 at your location, press 2 and set up a new PIN. Only
after doing that will you be able to access your messages from a
different location.
Call Waiting
A gentle beep tells the customer another call is incoming.
To Switch on, Dial * 43 #
Taking a call and switching between calls, press RECALL (phone must
have a recall button). When you have finished your call just hang
up.
To switch off, Dial # 43 #
Reminder Call
The customer can set the phone for a single alarm call or for a
regular reminder call using the 24 hr clock.
To set a call, Dial * 55 * TimeIn24HrClockFormat # (must use
24 hour clock).
To cancel, Dial # 55 #
Choose To Refuse
A service that enables a customer to bar the telephone number of
the most recently answered incoming call.
At the end of a call the customer now wishes to receive no further
calls from this originating number, press the access code
14258, followed by the default PIN code 1234 to
activate the barring of further calls from that originating number
The PIN can be changed by dialling 14258 and selecting Option
3.
Up to 10 telephone numbers can be stored within a personal data
store, the 11th entry will cause the oldest number saved to be
dropped. If the end user has forgotten the PIN the Service Provider
must apply for a PIN reset.
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